Customer Service Representative

**Accountability and Scope**
The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.
**Essential Duties and Responsibilities**
- Maintain up to date knowledge of customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationship...