Customer Service Representative

**WE ARE SEEKING NEW TALENT!**
**Customer Care Representative**
**Full‑time | Monday - Friday (weekends off)**
What you'll do:
- Resolve issues related to orders, products, billing, shipments, or general support.
- Log all interactions accurately and follow up on cases until completion.
- Escalate technical or complex issues to internal teams when appropriate.
- Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.
- Collaborate with cross‑functional teams to improve processes and enhance the customer experience.
- Participate in ongoing training to stay up to date on products, services, and policies.
You'll be a great at this if you...
- Empathy and active listening.
- Customer‑oriented mindset and problem‑solving ability.
- Patience and conflict management skills.
- Organizational skills and attention to detail.
- Teamwork and adaptability.
What we're looking for:
- High school diploma required; bachelor’s deg...