Customer Service Representative

The Customer Service Coordinator (CSC) is responsible for providing exceptional, professional service and communication both internally and externally. This role collaborates closely with other members of the Operations team to support client objectives and effectively meet customer needs. The CSC manages incoming requests by phone, email, and web with a focus on first‑contact resolution. They resolve issues or facilitate solutions related to products, orders, and services, while ensuring accuracy and proper maintenance of service databases and systems.