Customer Service Representative

The customer service is the central information hub between customers, sales, technical, planning, production, logistics and finances. The customer service representative is responsible for providing exceptional and efficient service to customers by addressing inquiries, resolving concerns, and ensuring overall satisfaction. Issuing quotes, entering orders, overseeing the transports, invoicing, answering e-mails and many more interesting tasks are part of the daily job. Providing after-sales services and upkeeping of various record systems round it off.

Responsibilities

• Prepare customer quotations in cooperation with sales and technical team
• Clarify product details, amounts and delivery dates with customers & sales representatives
• Order entry, order confirmation to clients and order tracking
• Follow-up with planning on improving dates if not in line with request date
• Close follow-up with finance on receiving advanced ...