Customer Service Representative - Night Shift (12-Month Contract)

Let’s talk about the team:

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

• This is a role which requires you to support morning shift from 11.00pm – 8.00am, 5-days work week (Mon-Friday)
• This will be a 1-year full time contract role

Let’s talk about the role:

• Provide order processing data entry, perform necessary changes to customer address information in Oracle, including corrections, additions, and deletions while ensuring accuracy. to plac...