Customer Service Representative NON-VOICE

About the role

Join AUXILIA INC' as a Customer Service Representative NON-VOICE and be part of an exciting customer-focused team. In this full-time role based in Cubao, Quezon City, Metro Manila, you will be responsible for providing exceptional non-voice customer service to our valued clients. With a focus on resolving inquiries and queries efficiently, you will play a crucial part in delivering an outstanding customer experience.

What you'll be doing

1. Respond to customer inquiries and requests through various non-voice channels such as email, chat and social media
2. Accurately document and track customer interactions to ensure timely resolution of issues
3. Utilise your excellent communication and problem-solving skills to deliver a seamless customer experience
4. Collaborate with cross-functional teams to ensure customer needs are met
5. Stay up-to-date with product knowledge and company policies to provide accurate information ...