Customer Service Representative Non Voice

The Role:

Key Responsibilities:

• Handle customer inquiries and provide appropriate solutions or alternatives.
• Manage and resolve customer complaints efficiently and professionally.
• Process orders, applications, and requests accurately.
• Maintain records of customer interactions, transactions, and feedback.
• Ensure customer satisfaction by delivering high-quality service.
• Follow communication procedures, guidelines, and company policies.
• Meet performance metrics such as quality, productivity, and attendance.

Ideal Profile:

• No experience requried in BPO
• You are a self-starter and demonstrate a high level of resilience
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?

• Fantastic work culture
• Flexible working options
• Oppo...