Customer Service Representative

**Job Description:**

**Additional Information**

+ This position does not offer visa sponsorship. Applicants must be legally entitled to work in Canada.
+ Hours of Work: Monday to Friday, 10am ET - 7pm ET
+ Holiday Schedule: This role is based in Canada and supports a U.S.-based team. In accordance with the Ontario Employment Standards Act (or applicable provincial employment standards legislation), the Company and the employee may agree to substitute certain Canadian statutory holidays with corresponding U.S. statutory holidays to align with business operations. Under this arrangement, the employee will work on the applicable Canadian statutory holiday and instead observe an agreed-upon U.S. statutory holiday as a substitute day off, ensuring full compliance with Canadian statutory holiday entitlements. For example, Canadian Thanksgiving Day (second Monday in October) may be substituted with U.S. Thanksgiving Day (fourth Thursday in November). Where a substituti...