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Customer Service Representative

AMETEK
Full-time Nuevo Laredo, Tamaulipas Information and Record Clerks
Posted:
June 03, 2026
Location:
Nuevo Laredo, Tamaulipas, Mexico

Job Description

The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

KEY RESPONSIBILITIES

  • Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.

  • Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.

  • Attend to customer phone calls regarding non-technical issues.

  • Escalate technical issues to as required.

  • Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.

  • Create basic Customer Relationship Management software (e.g., Sales Force) entries...

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    Job Overview

    Job Type: Full-time
    Location: Nuevo Laredo, Mexico
    Posted: June 03, 2026
    Deadline: July 13, 2026