Customer Service Representative (O2C) | 6 Months (Up 4000)

KEY RESPONSIBILITIES

• Responsible for complete order to cash process
• Process customer orders using SAP S4/Hana system
• Provide sales support to designated countries, where applicable
• Coordinate the preparation of shipping documentation to customers
• Attend to customer complaints
• Handle customer request for samples
• Participation in project teams, where applicable, in support of the Business Line strategy
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

REQUIREMENTS

• At least 5 to 8 years of work experience in an MNC environment
• Sound knowledge in logistics and shipping
• Familiar with export documentation e.g. Letter of Credi...