Customer Service Representative (On-Site)

Customer Service RepresentativeAs a Customer Service Representative, you own the journey of every prescription from start to finish.You're the guide, the problem‐solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable.You help patients understand what's happening, what's next, and how to get their medication—fast.What You'll DoOwn the success of every prescription, from initial order to refillSupport patients across phone, text, and email with clarity and empathyBreak down insurance coverage and next steps in a way that actually makes senseProactively reach out to resolve issues before they become problemsCollaborate with internal and external teams to keep everything movingGuide patients through platforms and set them up for successTurn complex systems into simple, clear solutionsDe‐escalate tough situations with confidence and empathyShow up as a true teammate—supporting others and raising the barWhat Do You G...