Customer Service Representative on site Waterloo office

Customer Service Representative on site Waterloo office

Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

Communicate with customers through inbound calls and chat and field queries.

Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need

Take a consultative approach with customers who are experiencing problems by owning the issue and resolution...