Customer Service Representative Open to Fresh Graduates

Overview



We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive service experience.



Key Responsibilities



Handle inbound calls, emails, or chat inquiries from customers in a professional and courteous manner.

Provide accurate information about products, services, and account details.

Troubleshoot and resolve customer concerns efficiently while maintaining empathy and patience.

Document customer interactions and update records in the system accurately.

Escalate complex issues to appropriate departments when necessary.

Meet performance metrics such as call quality, customer satisfaction, and productivity targets.

Contribute to a positive team environment by supporting colleagues and sharing best practices.

Q...