Customer Service Representative

Key Responsibilities

• Promptly and professionally answer incoming calls to process pizza orders.
• Accurately input order details into the designated portal, including special requests.
• Actively engage in upselling opportunities while following company guidelines.
• Provide clear information on menu items, promotions, payment options, and delivery/pickup times.
• Communicate effectively with Franchise Stores and client supervisors.
• Resolve customer inquiries and issues courteously and efficiently.
• Ensure all customer interactions meet company standards for quality, accuracy, and service excellence.
• Stay updated on menu changes, pricing adjustments, and promotional offers.

Requirements

• Bilingual Proficiency:
  Fluent in English and French (spoken and written).
• Communication Skills:
  Strong verbal communication and active listening abilities.
• Attention to Detail:
  Pr...