Customer Service Representative

Job Purpose:

The Customer Service Representative at is responsible for handling incoming customer calls and WhatsApp queries related to deliveries, complaints, and service inquiries, ensuring accurate information, timely resolutions, and a positive customer experience.

Key Responsibilities:

• Handle inbound customer calls within defined SLA
• Verify customer and delivery details accurately
• Provide real-time delivery updates and resolve inquiries
• Coordinate with drivers and operations team for delivery confirmation
• Follow up on delayed, missed, or rescheduled deliveries
• Log complaints and escalate critical issues when required
• Handle client requirements on the portal

Required Skills & Qualifications:

• Strong verbal communication skills in Urdu, Hindi, English is a must

• Active listening and problem-solving abilities

• Ability to handle high call and whatsapp vo...