Customer Service Representative

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our dynamic team in Paranaque City, Metro Manila. This is a full-time position where you will have the opportunity to make a meaningful impact on our customers' experiences. No prior experience is required - we are looking for individuals with a passion for providing outstanding customer service.

What you'll be doing

• Respond to customer inquiries and concerns via phone in a friendly, and knowledgeable manner
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction
• Update customer records and documentation accurately
• Identify opportunities to cross-sell and upsell products and services
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• High school diploma or equivalent; no prior exp...