Customer Service Representative

About the role

As a Customer Service Representative - Non Voice at SPi Global (now Straive), you will be playing a crucial role in ensuring exceptional customer experience and support. In this full-time position based in Paranaque City, Metro Manila, you will be responsible for providing efficient and effective non-voice customer service, leveraging your exceptional communication and problem-solving skills.

What you'll be doing

1. Respond to customer inquiries and requests through various non-voice channels such as email, chat, and social media
2. Provide accurate and timely information to customers, resolving their issues and concerns efficiently
3. Identify opportunities to enhance the customer experience and recommend process improvements
4. Maintain detailed records and documentation of customer interactions
5. Collaborate with cross-functional teams to ensure seamless customer support
6. Adhere to established quality standa...