Customer Service Representative

About the role

We are seeking a dedicated and customer-focused Customer Service Representative - Voice to join our growing team at SPi Global (now Straive), a leading global provider of technology-powered solutions. In this part-time role, you will be responsible for providing exceptional customer service and support to our clients through voice interactions. This is an excellent opportunity to develop your skills in a dynamic and collaborative environment.

What you'll be doing

• Handle inbound customer calls with the aim of resolving inquiries and addressing customer concerns in a timely and efficient manner
• Accurately document customer interactions and maintain detailed records of all communications
• Maintain a positive and professional attitude while delivering high-quality customer service
• Collaborate with the team to identify and implement process improvements
• Adhere to all company policies, procedures and quality stand...