Customer Service Representative

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Duties and Responsibilities

• Assisting in furnishing the units for Airbnb
• Upload the listings and edit info in Airbnb for booking
• Manage incoming inquiries during office hours(9-6) and out of office hours (6pm-10pm, not standing by, but need to reply)
• Record the income and submit to finance
• Follow communication procedures, guidelines and policies

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• At least 1 year experience in Customer Service
• MUST be knowledgeable or have an experience with AGODA, BOOKING.COM, TRIP and AirBnb
• Strong complaint handling skills and active listening
• Customer orientation and abil...