Customer Service Representative - Parts Services

Job Title

Customer Service Representative - Parts Services

Responsibilities

• Interact with customers and dealers through voice, chat, and email to provide an exceptional service experience.
• Act as the frontline touchpoint for elite clientele, handling inquiries, complaints, and providing technical support on automotive issues.
• Understand parts catalogues and automotive components, including their role in vehicle operation.
• Apply strong problem‑solving skills to gather information from various groups and find solutions.
• Maintain a solution‑orientated mindset, investigating multiple issues and integrating findings effectively.
• Use research and analytical thinking to investigate problems and outline necessary steps for resolution.
• Communicate with empathy, patience, and clarity, delivering challenging messages when required.
• Review and assist with orders, check part availability, and communic...