Customer Service Representative

Key Responsibilities

• Act as the primary contact for customers via phone calls, emails, and chat support
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide clear and accurate information about company products, services, and promotions
• Maintain detailed and accurate records of customer interactions and transactions
• Coordinate and collaborate with team members to improve service quality and customer satisfaction
• Stay updated on product features, policies, and ongoing promotions

Qualifications

• Less than 1 year of experience in customer service or call center environments
• Good communication and interpersonal skills
• Basic computer skills and ability to navigate multiple systems
• Customer-focused, detail-oriented, and willing to learn

Working Conditions

• Office-based work environment