Customer Service Representative

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and relevant information regarding products, services, and policies.
• Resolve customer concerns, issues, and complaints efficiently while ensuring customer satisfaction.
• Document and maintain detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to continuously improve service quality.
• Meet individual performance metrics and actively contribute to overall team goals.

Qualifications

• Open to college fresh graduates, Senior High School graduates, High School graduates, college undergraduates, and vocational graduates.
• No prior BPO or customer service experience required; comprehensive training will be provided.
• Strong communication and interpersonal skills.
• Willingness to work onsite and in a...