Customer Service Representative

WHO WE ARE? WHY JOIN US?

Asiatel Outsourcing is hiring proactive and results-driven CUSTOMER SERVICE REPRESENTATIVE for our International Remittance / FinTech account . This role requires strong outbound calling skills to conduct customer surveys, support sales and retention initiatives, and handle inbound customer service inquiries when needed. If you have experience in outbound sales, customer retention, or survey campaigns combined with solid CSR exposure — this role is for you.

Job Key Responsibilities

• Conduct high-volume outbound calls to customers for surveys, feedback collection, sales, and retention activities.
• Present products, services, or survey scripts clearly and professionally.
• Handle inbound customer service inquiries related to remittance and financial services when required.
• Identify customer needs, address concerns, and offer suitable solutions to improve customer satisfaction and retention.
• Acc...