CUSTOMER SERVICE REPRESENTATIVE

The role

Join the customer service team at AUXILIA INC' as a Customer Service Representative - non voice. In this role, you will be responsible for providing exceptional customer support through various channels, such as email, live chat, and social media, to ensure a positive experience for our clients. As a key member of our customer-centric organisation, you will play a crucial role in upholding our commitment to delivering outstanding service.

Key responsibilities

1. Respond to customer inquiries and requests through email, live chat, and social media channels in a timely and professional manner
2. Provide accurate information and guidance to customers, resolving their issues efficiently
3. Maintain a high level of product knowledge to better assist customers with their needs
4. Identify opportunities to improve customer satisfaction and suggest process improvements
5. Collaborate with cross-functional teams to ensure seamless cus...