Customer Service Representative

The Role

We are looking for a proactive and customer-focused Customer Service Representative to be the frontline support for our clients and customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about providing excellent service. The ideal candidate is solutions-oriented, highly organized, and experienced in managing customer interactions across various channels, including phone, email, and live chat.

Critical Requirements:

• At least 3 years of experience in a customer-facing role, preferably in a contact center or e-commerce environment
• Proven ability to handle multi-channel support (chat, email, messaging, voice)
• Exceptional written and verbal communication skills in English
• Familiarity with Zendesk or other CRM tools
• Demonstrated ability to resolve complex issues independently and make sound decisions without rigid scripts
• Experience in id...