Customer Service Representative

The Admin and Customer Service Assistant is responsible for providing administrative support and delivering exceptional customer service. The role includes handling inquiries, managing documentation, maintaining office systems, and ensuring a smooth flow of communication between the company and its clients or stakeholders.
Key Responsibilities
Administrative Support:
Assist in day-to-day administrative tasks such as filing, encoding, scanning, and organizing documents.
Prepare reports, memos, and correspondence as needed.
Maintain inventory of office supplies and coordinate replenishment.
Schedule and coordinate meetings, appointments, and travel arrangements.
Ensure all records are updated, accurate, and stored securely.
Customer Service
Respond promptly and professionally to customer inquiries via phone, email, or in person.
Provide accurate information about products, services, or policies.
Handle complaints or issues efficiently and escalate when ne...