Customer Service Representative

Overview

Target Start Date : 06 January 2025

Company : Naiscorp.

Location : Ortigas, Pasig City Metro Manila

Work Set Up : Onsite/Office Based

Why Work With Us?

• Paid Training
• Paid Time Off
• HMO
• Opportunity for Career Growth

Responsibilities

• Effectively manage large amounts of incoming calls
• Attend to customer’s inquiries through Live Chat Portal and Support Inbox
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas through upselling
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
• Manage ...