Customer Service Representative

**Position:**
Customer Service Representative

**Job Description:**

**What You’ll Be Doing**

1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

2. All tasks to be carried out in a quality manner, consistent with the Company vision and values.

+ Act as communication coordinator from the Service Centre towards assigned customers.

+ Manage both EDI and manual customer order entry.

+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

+ Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.

+ Manage compliance with export rules for controlled products, including preparation of export licenses.

+ Be accountable for delivery to...