Customer Service Representative

As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

Primary Responsibilities:

• Provide top-notch customer service in a fast-paced environment.
• Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
• Deliver difficult messages to customers in a way that creates a positive customer experience.
• Be empathetic to customer concerns and display a sincere desire to find a resolution.
• Take decisions while keeping the customer and company in mind.
• Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction.
• Event handling to make sure is completed in a timely ma...