Customer Service Representative

The Opportunity

Join the dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. as a Customer Service Representative. This full-time or contract role based in Petaling Jaya, Selangor, will see you play a key part in providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry.

Key Responsibilities

Account Management:

• Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
• Trouble shooting/solving of daily operations issues.
• Escalate any customer's complaints to the Team Leaders or Customer Service Manager.
• Timely and error free processing of customer's instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

• Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
• To escalate any...