Customer Service Representative

Overview:
A Customer Service Representative (CSR) serves as the primary point of contact between a company and its customers. They handle inquiries, provide product or service information, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and payments efficiently.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain customer records and document interactions.
• Collaborate with other departments to improve customer experience.

Requirements

• Must have 6 months of BPO experience
• Must be amenable to work from site
• Must be amenable to work at our Cyberpark Tower 1, Cubao, QC
• Open for night shift
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