Customer Service Representative

Customer Service Represenative

This role serves as the primary point of contact for our clients and creditors, handling both inbound and outbound calls. Success in this position requires a strong focus on 
client satisfaction, accountability, problem resolution, and dependability
, along with the ability to build trust and maintain accurate documentation.

At a high level, the ideal candidates will:

• Deliver professional, timely, and empathetic support to clients and creditors via phone
• Actively listen, troubleshoot issues, and aim for first-call resolution
• Accurately document client interactions and maintain detailed records
• Build positive client relationships through clear communication and personalized service
• Demonstrate strong computer proficiency, multitasking, and data entry skills
• Collaborate effectively with internal teams to support seamless client experiences
• Adhere to company policies, se...