Customer Service Representative

Location:
Cebu City, Philippines

Work Mode:
Onsite

Shift:
Night Shift

Experience Required:
6 months to 2 years (Voice/Call Center experience)

Job Description

We are looking for enthusiastic and customer-focused
Customer Service Representatives
to join our voice support team in Cebu. The role involves handling inbound and/or outbound customer calls, resolving concerns efficiently, and delivering excellent customer experience while working onsite during night shift hours.

Key Responsibilities

• Handle customer inquiries via voice calls in a professional and courteous manner
• Resolve customer issues, complaints, and requests accurately and within defined SLAs
• Provide correct information about products, services, and company policies
• Document call details and customer interactions in internal systems
• Meet or exceed individual and team performance metrics (AHT, CSAT, quality scores) <...