Customer Service Representative

Duties and Responsibilities:

• Maintaining a positive, helpful, empathetic, and professional attitude toward candidates and clients at all times
• Responding promptly to candidates and clients inquiries
• Communicating with candidates and clients through various channels (emails, chats and phone calls).
• Knowing the services inside and out so that you can answer questions and perform the job efficiently
• Processing application forms and requests
• CRM management
• Communicating and coordinating with colleagues as necessary
• Providing feedback to candidates and clients
• Ensure candidate satisfaction and provide professional customer support
• Receive inbound calls and perform outbound calls
• Reports any issues or concerns immediately with management staff and follows protocol
• Contributes to team effort by accomplishing related results as needed

Job Types: Full-time, Part-time <...