Customer Service Representative

Job description:

• Communicate with internal and external stakeholders for day-to-day operations.
• Data Entry; Creates, updates, and maintains customer records.
• Provide real-time chat support in expediting issues, and resolutions to increase customer satisfaction.
• Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.
• Handle email inquiries, questions, and concerns about a company's products or services.
• Resolving issues and troubleshooting technical problems.
• Handling customer complaints and email escalations of the department.
• Collecting and analyzing customer feedback.

Requirements:

• Diploma / Bachelor's /College Degree / Equivalent Experience
• Preferably at least 2-3 years of relevant experience
• Basic Excel knowledge
• Critical thinker and meticulous
• Attention...