Customer Service Representative

Role Overview

We are hiring for a client in the insurance and financial services sector, seeking Customer Service Representatives to deliver professional, efficient, and customer-focused support across inbound communication channels. This role is responsible for handling inquiries, resolving concerns, and ensuring a positive customer experience while meeting service quality and performance standards.

Schedule: Monday - Saturday, between 6.30AM M

Work setup: Onsite

Responsibilities

• Respond to customer inquiries and general concerns via phone in a professional, courteous, and timely manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer issues efficiently, escalating complex cases to team leaders when necessary
• Document all customer interactions accurately in the CRM system in accordance with established guidelines
• Meet or exceed individual and team ...