Customer Service Representative

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Taguig City, Metro Manila.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries <...