Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing timely and accurate support to customers of Penny Pairs, Gabbie Jewelry, and Moai across online platforms and physical stores. The role ensures smooth handling of customer inquiries, order-related concerns, and internal coordination to maintain a positive customer experience across all brands. The ideal candidate is customer-focused, organized, detail-oriented, and capable of handling multiple tasks and brands simultaneously. This role reports directly to the Logistics Manager and is under the Operations department.

Job Responsibilities:

• Customer Support & Communication

• Respond to customer inquiries across chat, email, social media, and messaging platforms for Penny Pairs, Gabbie Jewelry, and Moai, including Shopee and TikTok Shop

• Assist customers with product details, availability, pricing, promotions, and store policies
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