Customer Service Representative

Position Summary
We are looking for a personable and highly organized Patient Services Representative to serve as the first impression of our clinic. In this role, you will be the primary point of contact for patients—both in person and over the phone—ensuring a welcoming, efficient, and compassionate experience from start to finish. Your ability to manage administrative responsibilities while delivering outstanding service will be key to supporting smooth daily operations and quality patient care.

Key Responsibilities

• Greet patients warmly and guide them through the check-in and registration process.
• Verify, update, and maintain accurate patient demographics and insurance information.
• Coordinate appointment scheduling, confirmations, rescheduling, and cancellations.
• Manage a high volume of inbound and outbound calls with professionalism and efficiency.
• Partner with providers and clinical staff to ensure schedules a...