Customer Service Representative

The Customer Service Representative will be the primary point of contact for our customers. You will be responsible for handling inquiries, resolving issues, and ensuring a positive experience across various communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
• Diagnose, troubleshoot, and resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide information about products and services, guiding customers through
• Collaborate with other departments to address complex issues and improve overall customer satisfaction.
• Process orders, forms, applications, and requests as needed.

Qualifications

• Bachelor's degree or equivalent. (All graduates are welcome to apply.)
• At-list Minimum of 1 year of experience in a r...