Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our growing travel-tech company.

Responsibilities:

• Monitor incoming emails from customers with next-day bookings, handling cancellations, booking changes, and upgrade requests
• Proactively reach out to customers after their tours to request feedback and reviews
• Regularly check the company calendar to ensure all bookings are confirmed and arrangements are in place
• Manage bookings from Online Travel Agencies (OTAs) such as GetYourGuide (GYG), Viator, and Musement, accurately updating internal systems after each sale
• Contact customers who abandoned bookings to understand and address issues
• Assist customers with payment failures or technical issues
• Respond promptly and professionally to inquiries via chat, phone, and email regarding tours, packages, and transfers
• Update existing bookings for accommodations, transportation, or other servi...