Customer Service Representative

Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.

As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.

Job/Role Responsibilities

• Handle inbound customer communications via phone and email professionally and courteously.
• Deliver first-contact resolution and escalate issues when necessary.
• Process orders, returns, and replacements accurately while maintaining price integrity.
• Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
• Manage back orders and update customers as stock becomes available.
• Maintain up-to-date knowledge of company...