Customer Service Representative

Description We are looking for a Customer Service Representative to support homeowners with timely, thoughtful assistance from our Phoenix, Arizona location. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, handling high-volume customer interactions, and delivering a positive service experience. The position plays an important role in guiding customers through mortgage-related questions while working closely with internal teams to ensure efficient resolution.

Responsibilities:
• Respond to incoming calls from homeowners and provide clear, detail-oriented support for account-related questions and service needs.
• Assist customers with online account access, escrow-related inquiries, and payoff requests while ensuring information is accurate and easy to understand.
• Recognize when customers may qualify for refinancing options and connect them with the appropriate internal specialists.
• Perform outbound follow-up on delinquent ac...