Customer Service Representative – Property Management & Vacation Rentals (Remote)

Customer Service Representative – Property Management & Vacation Rentals (Remote)

As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

1. Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
2. Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
3. Provide support during guest stays by troubleshooting and escalating issues as needed
4. Communicate with property owners regarding updates, concerns, or service needs
5. Assist with various administrative p...