Customer Service Representative

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at 3 PLEX INTERNATIONAL INC'. In this full-time, office-based role in Quezon City Metro Manila, you will be the first point of contact for our valued customers, providing exceptional service and support to address their inquiries and concerns.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a friendly and professional manner
• Handling customer complaints and issues with empathy and working to resolve them quickly and effectively
• Providing accurate information about our products and services
• Documenting customer interactions and maintaining detailed records
• Identifying opportunities to enhance the customer experience and suggesting improvements
• Collaborating with cross-functional teams to ensure seamless customer service

What we'...