Customer Service Representative

We are looking for candidates to serve as Customer Service Representatives specializing in Logistics Accounts. In this role, you will manage enterprise customer accounts, assist with shipment tracking, address customs and documentation concerns, and resolve invoice disputes. You'll be the key point of contact for our customers, ensuring seamless service while supporting internal teams to deliver exceptional customer experiences. If you're a highly motivated individual with strong communication skills, a knack for customer service, and experience in the logistics or BPO sectors, we want to hear from you Join us to thrive in a dynamic, fast-paced environment and help drive customer satisfaction to higher levels.
Duties and Responsibilities
Account Management
Role entails the person to manage accounts for Enterprise customers in a timely, professional manner via phone and emails.
Responsible for communicating with customers, establishing and resolving customers' concerns, and ...