Customer Service Representative

Key Responsibilities:



Handle calls with courtesy, empathy, and professionalism

Respond to customer inquiries in a timely and efficient manner

Take inbound calls for orders, donations, prayers, and other requests

Retain and win back dissatisfied customers

Assist elderly customers and provide thoughtful solutions to their concerns

Research information using available resources (knowledge-based materials, scriptures, magazines, Bible, etc.)



Qualifications:



At least High School Graduate

Excellent English communication skills (spoken & written, with fluent speech)

Ability to thrive in a fast-paced environment

Strong problem-solving skills with a positive attitude

Willing to work shifting schedules, including nights and weekends