Customer Service Representative

Customer Service Representative:

· Ensure that DGT ONE patient's appointments are appropriately scheduled, rescheduled or cancelled

· Scheduling follow-up appointments and providing call, text or chat reminders

· Data entry of patient information onto our online platform

· Assisting customers and customer representatives by responding to their questions

· Handling complaints in a patient and effective manner

· Identifies and assesses customer's need/s to achieve satisfaction

· Giving the best solution based on details provided by the customer

· Prompt chat response to DGT One Dental Center social media platforms and other communication tools

· Arranging referrals to patients with ATW

· Maintain patient confidence and protects operations by keeping information confidential

· Contribute to team effort by accomplishing related results as needed

· Other duties assigned.

Job Type: Full-time

...