Customer Service Representative

About the role

Join the dynamic customer service team at IAN SMART ENERGY CORP' as a Customer Service Representative. In this full-time role based in Quezon City Metro Manila, you will be the crucial link between our company and our valued customers, providing exceptional service and support. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and loyalty.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and other communication channels
• Resolve customer issues and complaints promptly and professionally
• Provide accurate information about our products, services, and policies
• Maintain detailed records of customer interactions and follow up as needed
• Identify opportunities to upsell or cross-sell additional products and services
• Contribute to the continuous improvement of our customer service processes and procedures