Customer Service Representative

About the role

This is a full-time Customer Service Representative position at IAN SMART ENERGY CORP', based in Quezon City Metro Manila. As a Customer Service Representative, you will be the frontline of our customer service, providing exceptional support to our clients across a variety of channels.

What you'll be doing

• Responding to customer inquiries via phone, email, and chat in a friendly and efficient manner
• Resolving customer issues and concerns in a timely fashion
• Educating customers on our products and services
• Accurately documenting customer interactions and following up as needed
• Identifying opportunities to enhance the customer experience
• Adhering to company policies and procedures

What we're looking for

• At least 3 year of experience in a customer service or call centre role
• Excellent communication and interpersonal skills
• Strong problem-solving and critical...